Basic service & Support
We at croit understand and value our customers. Therefore, we offer a free service with our Licensed Software, which helps with simple questions about Ceph or croit.
In addition, we take it for granted that any errors that occur in our software should be rectified free of charge, quickly and in a solution-oriented manner.
However, IT decision-makers in particular often want more than this service. For this reason, we offer the possibility of commissioning service and consulting according to a fixed contingent or individual requirements within the framework of a separate SLA (Service Level Agreement). This SLA can also be extended with a guaranteed response time, so that our experts are typically available within a few minutes.