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Support & Emergency Support

Reliable Support When You Need It Most

At croit, we understand that in the world of data storage, every moment counts. Our Ceph & Proxmox support service is designed to be your safety net, ensuring that when issues arise, you have a team of seasoned experts ready to step in and resolve them swiftly. Whether it's an unexpected glitch or a complex challenge, we are committed to restoring your system's performance with minimal disruption, so you can focus on what matters most—your business.

Comprehensive Support Services

Contact Us Easily

Fill out the form on our contact page with as much detail as possible about your issue. This helps us understand and prepare to resolve your concerns effectively.

Immediate Assistance

Our support team will promptly contact you, providing instructions to join us on Google Meet and guidance on how to provide access to your cluster if necessary.

Transparent Pricing

We offer clear and upfront pricing for our support services. You’ll receive an invoice during our business hours, with no hidden costs or surprises.

Expertise

Draw on the knowledge of professionals who have been at the forefront of Ceph development, with founding members of the Ceph Foundation and key partners in the Proxmox ecosystem.

Responsiveness

Expect rapid response times that aim to minimize downtime and restore functionality quickly.

Reliability

Rely on dependable support that’s there when you most need it, backed by a team committed to your success.

Contact us

Contact us today to learn more about our support services or to address any immediate needs. Let croit help you maximize your storage capabilities with confidence.

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Emergency Ceph & Proxmox Support

Immediate Help

At croit, we understand that emergencies can occur at any time, and timely support is crucial to minimize downtime and ensure your Ceph and Proxmox systems are up and running smoothly. That’s why we offer an Emergency Support Service for both Ceph and Proxmox, providing you with immediate access to our expert team for critical issues.

How it works?

1.

Please fill out the form below and accept our terms and pricing to automatically open a support ticket. Provide as much detail as possible about the issue you’re experiencing, so our team can prepare and respond effectively

2.

Our support team will contact you and will send you information you to join us in Google Meet and also how to provide access to your cluster should you allow this.

3.

Our sales team will send you the invoice during our business hours.

Pricing

  1. Initial Support Fee: For the first 4 hours of support, we charge a flat fee of $1180/1140€ (depending on your country; additional country specific tax might apply).
  2. Extended Support: Should your issue require more than 4 hours to resolve, each additional hour is billed at $295/285€ (depending on your country; additional country specific tax might apply).

Emergency Support Service Agreement

This Emergency Support Service Agreement (“Agreement”) is entered into by and between croit GmbH (“croit”) and the entity or individual submitting the Emergency Support Request Form (“Customer”).

1. Scope of Services

1.1 croit agrees to provide emergency support services (“Services”) for Customer’s Ceph storage infrastructure, as described on the Emergency Support page on croit’s website.
1.2 The Services include initial assessment, troubleshooting, and resolution of critical issues.

2. Process

2.1 Customer shall submit an Emergency Support Request Form with details of the issue.
2.2 Upon receipt of the form and acceptance of the terms, a support ticket will be automatically generated.
2.3 croit will contact Customer promptly to arrange a Google Meet session and obtain necessary access to the storage cluster if permitted by Customer.

3. Fees and Payment

3.1 Initial Support Fee: For the first four (4) hours of support, Customer shall pay a flat fee of $1180/1140€ (additional country-specific tax may apply).
3.2 Extended Support: Should the issue require more than four (4) hours to resolve, each additional hour will be billed at $295/285€ (additional country-specific tax may apply).
3.3 croit’s sales team will issue an invoice during regular business hours. Customer agrees to pay the invoice promptly according to the payment terms specified therein.

4. Customer Responsibilities

4.1 Customer agrees to provide accurate and complete information about the issue when submitting the Emergency Support Request Form.
4.2 Customer shall ensure that croit’s support team has necessary access to the storage infrastructure to diagnose and resolve the issue, subject to any security and confidentiality agreements.

5. Term and Termination

5.1 This Agreement becomes effective upon Customer’s submission of the Emergency Support Request Form and acceptance of the terms.
5.2 Either party may terminate this Agreement upon written notice if the other party fails to cure any material breach within thirty (30) days of receiving written notice of such breach.

6. Limitation of Liability

6.1 To the maximum extent permitted by law, croit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or revenue, incurred by Customer or any third party.
6.2 croit’s total liability under this Agreement shall not exceed the total fees paid by Customer for the Services.

7. Miscellaneous

7.1 This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements or understandings, whether written or oral, relating to the subject matter hereof.
7.2 This Agreement shall be governed by and construed in accordance with the laws of Germany.
7.3 Any disputes arising under or in connection with this Agreement shall be resolved in the courts of Munich, Germany.
7.4 If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.