We are excited to announce the launch of our Emergency Ceph Support service, now available 24×7 worldwide. This service is designed for organizations running production Ceph storage services that do not yet have croit management software, including our standard 24×7 support. Whether you’re facing a critical issue or need expert assistance to stabilize your Ceph cluster, we’re here to help.
Why Choose croit’s Emergency Ceph Support?
Unmatched Expertise:
With years of experience in simplifying complex open-source storage solutions like Ceph and Intel DAOS, our team is uniquely equipped to address and resolve urgent technical challenges swiftly and efficiently. As developers of Ceph management software and founding members of the Ceph Foundation, we have a deep understanding of the technology, contributing directly to the Ceph source code.
Rapid Response:
Time is of the essence when dealing with storage issues. Our team typically identifies and resolves Ceph issues within 4 hours by guiding your administrators through the steps needed to diagnose and stabilize your cluster. If necessary, we can even log in to your cluster to directly correct issues, always requesting your permission every step of the way.
Proven Reliability:
With thousands of support tickets resolved over the past seven years, you can trust our team to handle your Ceph issues with the utmost competence and care. We’ve seen it all, and we’re confident that we can resolve your problem, no matter how complex.
How It Works?
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Request Support:
Start by filling out the form at croit.io/emergency-ceph-support. Provide as much detail as possible about the Ceph issue you’re facing so our support team can effectively prepare and respond.
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Connect with Our Team:
After submitting your request, you’ll receive a meeting link from our support team, typically within 30-60 minutes. While this service is offered as availability permits and without a formal SLA, we prioritize prepaid customers.
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Billing:
Within 24 hours, you’ll receive an invoice for $1180/1140€, depending on your country and tax regulations. This fee covers up to 4 hours of support. If your issue requires more than 4 hours, you’ll receive an additional invoice when the ticket is closed after you are satisfied with the resolution.
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Resolution:
Most issues are resolved within 4 hours, allowing you to quickly return to normal operations with minimal downtime.
Don’t wait until it’s too late. If your Ceph cluster is in trouble, our Emergency Ceph Support service is your lifeline. With our expertise, speed, and reliability, you can trust croit to get you back on track.
