Support & Emergency Support
Reliable Support When You Need It Most
At croit, we understand that in the world of data storage, every moment counts. Our Ceph & Proxmox support service is designed to be your safety net, ensuring that when issues arise, you have a team of seasoned experts ready to step in and resolve them swiftly. Whether it's an unexpected glitch or a complex challenge, we are committed to restoring your system's performance with minimal disruption, so you can focus on what matters most—your business.
Comprehensive Support Services
Contact Us Easily
Fill out the form on our contact page with as much detail as possible about your issue. This helps us understand and prepare to resolve your concerns effectively.
Immediate Assistance
Our support team will promptly contact you, providing instructions to join us on Google Meet and guidance on how to provide access to your cluster if necessary.
Transparent Pricing
We offer clear and upfront pricing for our support services. You’ll receive an invoice during our business hours, with no hidden costs or surprises.
Expertise
Draw on the knowledge of professionals who have been at the forefront of Ceph development, with founding members of the Ceph Foundation and key partners in the Proxmox ecosystem.
Responsiveness
Expect rapid response times that aim to minimize downtime and restore functionality quickly.
Reliability
Rely on dependable support that’s there when you most need it, backed by a team committed to your success.
Contact us
Contact us today to learn more about our support services or to address any immediate needs. Let croit help you maximize your storage capabilities with confidence.
Emergency Ceph & Proxmox Support
Immediate Help
At croit, we understand that emergencies can occur at any time, and timely support is crucial to minimize downtime and ensure your Ceph and Proxmox systems are up and running smoothly. That’s why we offer an Emergency Support Service for both Ceph and Proxmox, providing you with immediate access to our expert team for critical issues.
How it works?
1.
Please fill out the form below and accept our terms and pricing to automatically open a support ticket. Provide as much detail as possible about the issue you’re experiencing, so our team can prepare and respond effectively
2.
Our support team will contact you and will send you information you to join us in Google Meet and also how to provide access to your cluster should you allow this.
3.
Our sales team will send you the invoice during our business hours.
Pricing
- Initial Support Fee: For the first 4 hours of support, we charge a flat fee of $1180/1140€ (depending on your country; additional country specific tax might apply).
- Extended Support: Should your issue require more than 4 hours to resolve, each additional hour is billed at $295/285€ (depending on your country; additional country specific tax might apply).