At croit, we understand that emergencies can occur at any time, and timely support is crucial to minimize downtime and ensure your Ceph or Proxmox storage is up and running smoothly. That’s why we offer an Emergency Support Service for both Ceph and Proxmox, providing you with immediate access to our expert team for critical issues.
How It Works
An incident in your storage infrastucture can be unpleasent and we want to help you as quickly as possible. This why provide an easy process to start working together as soon as possible:
- Please fill out the form in this page and accept our terms and pricing to automatically open a support ticket. Provide as much detail as possible about the issue you’re experiencing, so our team can prepare and respond effectively
- Our support team will contact you and will send you information you to join us in Google Meet and also how to provide access to your cluster should you allow this.
- Our sales team will send you the invoice during our business hours.
Pricing
- Initial Support Fee: For the first 4 hours of support, we charge a flat fee of $1180/1140€ (depending on your country; additional country specific tax might apply).
- Extended Support: Should your issue require more than 4 hours to resolve, each additional hour is billed at $295/285€ (depending on your country; additional country specific tax might apply).
Why Choose croit Emergency Support?
With our deep expertise in simplifying complex open-source storage solutions like Ceph, Proxmox, and Intel DAOS, our team is uniquely positioned to address and resolve your urgent technical issues swiftly and efficiently. When you choose croit, you’re choosing:
- Expertise: Our team consists of seasoned professionals with extensive experience in open-source storage technologies.
- We are also founding members of the Ceph Foundation.
- We actively contribute to upstream Ceph.
- Silver Partners of Proxmox
- Speed: Rapid response times to get your systems back on track with minimal disruption.
- Reliability: Dependable support that you can count on during critical moments.
Example Issue Descriptions
To help us assist you better, please include details such as:
Symptoms of the problem (e.g., error messages, performance degradation)
Any recent changes or updates made to your system
Steps you’ve already taken to troubleshoot the issue
To ensure we can swiftly begin addressing the issue and provide the best possible service, please provide as much detail as you can
Upon receiving your request, a member of our support team will contact you promptly to begin resolving your issue. Thank you for trusting croit to support your critical storage infrastructure needs.